Privacy Policy
About This Privacy Policy
Hakuba Platinum respects your privacy and is committed to protecting the personal information you provide when using our website, making an enquiry, submitting a booking request, subscribing to updates, contacting guest services or otherwise communicating with our team.
This Privacy Policy explains how Hakuba Platinum Pty Ltd collects, uses, stores and discloses personal information through our website, guest services, third-party booking agents and related accommodation services.
Why We Collect Personal Information
We collect personal information so we can respond to enquiries, communicate with guests, provide information about our accommodation and services, process booking requests, confirm your identity, assist with travel arrangements, support concierge services and deliver a more personalised guest experience.
We may also use personal information to manage promotions, conduct research, request feedback, address complaints, improve our website, maintain internal records and meet legal, regulatory or operational requirements.
What Personal Information We May Collect
The personal information we collect may include your name, email address, phone number, postal address, booking details, enquiry details, guest numbers, travel dates, accommodation preferences, travel options, transaction details, payment-related information and any other information you choose to provide.
Where relevant, we may also collect information about special requests, accessibility needs, health-related travel requirements, dietary preferences or other details needed to support your stay.
How We Collect Personal Information
We may collect personal information when you complete an enquiry form, make or request a booking, contact us by phone or email, interact with our guest services team, use a third-party booking agent, subscribe to our mailing list, enter a promotion, respond to a survey or otherwise interact with Hakuba Platinum.
We may also receive personal information from third-party travel agents, booking providers or service partners where you have used those services to arrange your stay.
How We Use Your Personal Information
We may use your personal information to manage bookings, respond to enquiries, provide accommodation and guest services, assist with travel and concierge requests, confirm your identity, process payments, send booking-related communications and improve the quality of our website and services.
Where you have opted in, we may also use your information to send marketing communications, special offers, property updates, travel inspiration, promotions or other information we believe may be relevant to your future stay. You may unsubscribe from marketing communications at any time.
Bookings & Third-Party Services
When making an online reservation, you may interact with a third-party booking engine, travel agent, payment provider or service platform. These services may collect and process personal information in accordance with their own privacy policies and terms.
Hakuba Platinum takes reasonable care when working with third-party providers, however guests should review the privacy practices of any external booking, payment or travel platform before submitting personal information.
Do We Disclose Personal Information?
We do not sell, rent or trade your personal information. We may disclose personal information where reasonably required to provide accommodation services, manage reservations, process payments, assist with guest requests, operate our website, respond to enquiries, comply with legal obligations or protect the rights, property or safety of Hakuba Platinum, our guests or others.
Personal information may be shared with trusted service providers, booking agents, payment processors, technology providers, marketing platforms, professional advisers, travel partners or authorities where required by law.
Marketing Communications
If you choose to receive marketing communications from us, we may send you property news, offers, promotions, travel inspiration, seasonal updates or other information relating to Hakuba Platinum and the Hakuba region.
You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, monitor website performance and improve the content and services we provide.
Cookies may collect general information such as browser type, device type, pages visited, time spent on the site and referring websites. Some third parties may also place cookies on your browser for analytics, advertising or remarketing purposes.
Aggregated Website Data
We may collect and use aggregated data to better understand how visitors use our website. This may include traffic patterns, popular pages, referral sources and general usage trends.
Aggregated data does not identify individual users and may be used to improve our website, marketing activity, guest experience and online services.
Is Your Personal Information Secure?
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we use appropriate safeguards to protect information held by us, no method of online transmission, electronic communication or electronic storage is completely secure. Guests should take care when submitting information online and should not send sensitive payment details by unsecured email.
Can You Access or Correct Your Personal Information?
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To request access, correction or removal from our mailing lists, please contact us using the details provided below.
Does Your Personal Information Leave the Country?
Hakuba Platinum is located in Japan and may work with service providers, booking platforms, technology systems or marketing tools located in Japan, Australia or other countries.
Where personal information is stored or processed outside your country of residence, we take reasonable steps to work with reputable providers that handle information securely and in accordance with applicable privacy and data protection obligations.
Sensitive Information
We generally do not seek to collect sensitive information unless it is necessary for a specific purpose, required by law, or provided by you with your consent.
If you provide sensitive information, such as accessibility requirements, health-related travel needs, dietary requirements, special medical needs or other special requests, we will only use that information for the purpose for which it was provided or as otherwise permitted by law.
Children’s Privacy
Our website is not intended for use by children without the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children where such collection is not appropriate or permitted.
Links to Other Websites
Our website may contain links to third-party websites, services, booking platforms, travel providers or external resources. These websites are not controlled by Hakuba Platinum and may have their own privacy practices.
We are not responsible for the privacy policies, content or practices of third-party websites. Guests should review the privacy policy of any external website before providing personal information.
Complaints
If you believe we have breached the Australian Privacy Principles or have concerns about how your personal information has been handled, please contact us using the details below.
We will review privacy-related enquiries and complaints within a reasonable time and take appropriate steps where required.
Changes to This Privacy Policy
Hakuba Platinum may update this Privacy Policy from time to time. Any changes will be published on this page and will apply from the date they are posted.
We encourage guests and website visitors to review this page periodically to stay informed about how we manage personal information.
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