Terms & Conditions
Securing Your Reservation
To secure your reservation with Hakuba Platinum, guests may choose to pay the full accommodation amount upfront or pay a deposit of 30% of the total accommodation cost at the time of booking.
All reservations are subject to availability, confirmation and the specific rate conditions shown during the booking process.
Rates & Pricing
Accommodation rates vary depending on the season, number of guests, room type, length of stay and booking conditions. The final price will be displayed during the booking process before your reservation is confirmed.
Rates may change without notice until a booking has been confirmed.
Payments & Accepted Payment Methods
Hakuba Platinum accepts credit cards, including Visa, Mastercard and American Express, as well as bank transfers.
For credit card payments, the charge will be processed immediately upon booking. For bank transfers, payment must be completed within 7 days of the booking request.
Deposit & Balance Payments
A deposit of 30% of the total accommodation cost is required at the time of booking to secure your reservation, unless the full amount is paid upfront.
Where a deposit has been paid, the remaining balance must be paid no later than 30 days before the check-in date. If the balance is not paid by this time, your reservation may be subject to cancellation and the deposit may be forfeited.
Cancellation Policy
If you cancel your booking more than 30 days before your stay, the total balance paid may be refunded as room credit to be used towards a future stay with Hakuba Platinum.
Room credit must be used within 24 months of the original booking date. Cancellations made within 30 days of your stay are non-refundable.
Date Amendments & Booking Changes
Requests to amend booking dates or make changes to your reservation are subject to availability and may incur additional charges.
Changes are not guaranteed and may depend on the season, room type, rate conditions and the timing of the request.
No-Shows & Failure to Arrive
Failure to arrive on your scheduled check-in date without prior notice will be treated as a no-show.
In the event of a no-show, the deposit and any payments made may be forfeited.
Force Majeure
In circumstances beyond the reasonable control of Hakuba Platinum, including natural disasters, severe weather events, government restrictions, travel disruption or other unforeseen events, refund or rescheduling options will be assessed on a case-by-case basis.
Check-In & Check-Out
Check-in and check-out times will be advised as part of your booking or pre-arrival communication.
Early check-in and late check-out requests are subject to availability and may incur additional charges.
Identification Requirements
Guests may be required to provide valid identification before or upon arrival. The name on the booking should match the name of the arriving guest unless prior arrangements have been made with Hakuba Platinum.
Additional guest information may be required to satisfy accommodation, operational or legal requirements in Japan.
Guest Numbers & Unregistered Guests
Occupancy limits apply to all accommodation. The number of guests staying must not exceed the number confirmed in the booking unless approved by Hakuba Platinum in advance.
Additional fees may apply for unregistered guests or any breach of the confirmed occupancy conditions.
Additional Fees
Additional fees may apply in cases including, but not limited to, excessive cleaning, damage to the property or furnishings, unregistered guests or other violations of house rules.
Guests are responsible for treating the property, furnishings, fixtures and facilities with care throughout their stay.
House Rules
Guests must comply with all house rules, property guidelines and reasonable instructions provided by Hakuba Platinum before or during their stay.
Failure to comply with house rules may result in additional charges, cancellation of the stay or removal from the property without refund.
Housekeeping & Property Care
Housekeeping, linen changes, cleaning services and replenishment items may vary depending on the accommodation type, length of stay and booking conditions.
Additional cleaning or servicing may be available on request and may incur additional charges.
Facilities & Services
Facilities and services are provided for guest enjoyment and may be subject to availability, operating requirements, maintenance, weather conditions, seasonal changes or matters outside Hakuba Platinum’s control.
Hakuba Platinum reserves the right to alter, restrict or close facilities or services where required.
Accommodation Images
Images are provided as a guide only. Layouts, furnishings, views, styling, finishes and individual features may vary between rooms, residences or accommodation types.
No-Party Policy
Parties, events, excessive noise, disruptive behaviour and unauthorised gatherings are not permitted unless expressly approved in writing by Hakuba Platinum.
Guests may be asked to leave without refund if this policy is breached.
Smoking Policy
Smoking is not permitted inside the accommodation or enclosed areas unless otherwise stated. Cleaning fees or additional charges may apply where smoking has occurred in a non-smoking area.
Damage, Loss & Guest Responsibility
Guests are responsible for any damage, breakages, loss, excessive cleaning requirements or costs caused by themselves, their group, visitors or invitees during the stay.
Hakuba Platinum may charge the guest for repair, replacement, cleaning or other reasonable costs incurred as a result of damage or misuse of the property.
Travel Insurance
Guests are strongly encouraged to arrange suitable travel insurance to cover unexpected changes, cancellations, illness, travel delays, snow or weather disruption, personal belongings and other circumstances outside Hakuba Platinum’s control.
Commercial Disclosure
Legal Name: Hakuba Platinum
Address: 22212, Kamishiro, Hakuba, Kitaazumi District, Nagano 399-9211
Phone: +81-90-3279-1369
Mobile: +81-80-1868-1313
Email: operations@hakubaplatinum.com
Head of Operations: London Kettle
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