Apartment Features

What type of climate controls are provided in the hotel?

Is the Japanese pool a lap pool?

Do the apartments have laundry facilities?

Is there a space to store my Ski Gear and/or Mountain Biking Gear?

Is there free Wi-fi?

Is there a TV in the apartment?

What cooking facilities are provided?

Do all bedrooms have their own bathrooms?

Is a hair dryer provided?

Do you provide soap and shampoo?

What bed configurations are provided in each apartment?

Do the apartments have Barbeque Facilities?

Do I need to supply my own linen?

Am I able to have my apartment cleaned during my stay?

Will I be able to clean the apartment myself during my stay?

I know the Japanese are strict about sorting rubbish. Am I required to remove my own rubbish during my stay?

We are staying with a group of friends are we able to have multiple keys for access to our apartment and drying room during our stay?

Hotel Facilities

Does the Hotel have its own restaurant?

Does Hakuba Platinum have a common bar/lounge area

Does Hakuba Platinum have a rooftop bar?

Are there parking facilities for my car/hire car?

Is there a Gym on the premises?

Am I required to remove my shoes within the hotel?

Am I able to smoke/vape in the Hotel and my Apartment?

Do you provide massage packages?

Travel Arrangements

Can I send my luggage and/or ski gear to the Hotel before I arrive?

Do you provide a transport from the train/bus station to your Hotel?

Skiing in Hakuba

How do I obtain a ski liftpass for use on all of the ski fields in the Hakuba Valley?

Does Hakuba Platinum offer Ski Hire service?

Can you assist me to organise Ski Lessons for my group?

Is Hakuba Platinum a Ski in Ski out resort?

Is there a shuttle service provided by Hakuba Platinum?

Dining-in and Eating-out

Are there restaurants within walking distance of Hakuba Platinum?

Where can we purchase groceries during our stay and do they offer online order and delivery so we can have it delivered ready for our arrival?

Do you offer a food and/or drinks package?

Local Currency

Do the local restaurants and shops in the Hakuba Valley accept credit card?

Will I need cash during may stay in the Hakuba Valley?

Medical Facilities

Where is the local pharmacist in the Hakuba Valley?

Where is the local doctor in the Hakuba Valley?