Introduction

Hakuba Platinum Pty Ltd ("Hakuba Platinum", "we", "us", "our") respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.hakubaplatinum.com (“Site"), when you contact guest services, when you interact with our third party booking agents, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.

When you provide us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy, and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site, or any products and services offered on it.

Hakuba Platinum Pty Ltd
Located at:
22212 Kamishiro,
Hakuba-mura, Kitaazumi-gun
Nagano 399-9211 Japan

is responsible for using your personal data.

Please direct any queries to:
enquiries@hakubaplatinum.com

1. Collection and use of personal information

We collect and use the personal information for the following purposes:

• Contacting and communicating with you
• Providing you with information
• Processing your booking
• Being aware of any special travel/health requirements
• Confirming your identity when using a service
• For any marketing, promotions, publicity, direct marketing or market research undertaken by the company
• Addressing any feedback or complaints you may have
• For internal record keeping

2. Types of Personal Data We Collect

The type of personal information we collect includes:

• Personal information you give us at any point throughout the enquiry or booking process including preferences, travel options and contact details.
• Transactional information and products purchased. This information includes information provided to us by a third party including travel agents.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

3. Disclosure of personal information

We may disclose personal information to third parties for purposes including to provide our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

4. Access to and correction of personal information

Access: You may request details of personal information that we hold about you, in certain circumstances, as set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act.

Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

5. Links to Third Party Sites

The Site may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites.

Please check these policies before you submit any personal information to these sites. Any information given to any of these third party sites is at your own risk, and Hakuba Platinum Pty Ltd take no responsibility for information given to any external party.

6. Cookies

When visiting our site, third parties may place cookies on your browser for targeted advertising purposes.

7. Our Commitment to Data Security

We have in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data, and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.

We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications, and transmission of viruses.

We recommend that where applicable, you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser. If applicable, you undertake to keep your username, and password secure and confidential. Do not disclose or permit your password to be disclosed to any unauthorised person. Inform us as soon as reasonably practicable if you know or suspect that someone else knows your username, and password, or believe the confidentiality of your username and password has been lost, stolen or compromised in any way, or that actual or possible unauthorised transactions have taken place.

We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.

8. Complaints about breach

If you believe that we have breached the Australian Privacy Principles, and wish to make a complaint about that breach, please contact us on the above email address.